Terms & Conditions

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws of the United Kingdom. If you do not agree to these terms and conditions, please do not use this site. All purchases are made subject to these Terms and Conditions.

GENERAL TERMS OF BUSINESS

Afternoon tea packages require order confirmation 2 weeks & 39 prior to event with a minimum of 8 people for all packages.

Online bakery items require 5 working days’ notice & minimum order quantities are stated during order process.

Some of our products do consist of ingredients such as nuts, peanuts, sesame & gluten. All our products are made in a kitchen that contains nuts, peanuts, sesame & gluten so there may be trace elements of such ingredients in all of our products. Due to their hand-made nature, the finished products may vary from the images displayed.

Charges will be incurred for any breakage of afternoon tea crockery/cutlery.

While we do everything possible to minimise the chances of it occurring, TeaWishes accept no responsibility for damages to the food items during transit.

Any damages or shortages must be notified to TeaWishes within an hour of receipt.

Please note: edible or foodstuff items are non-returnable under any circumstances.

TeaWishes shall not be liable for any consequential loss of the customer whether this arises from a breach of contract or any other way.

Cancellations made within 7 days of the delivery date will still be charged.

TeaWishes' total liability for any claim howsoever arising shall not exceed the price of the goods supplied by TeaWishes to the customer.

Variations may occur in both design and specification as the manufacturers of the items improve their products and due to supplier changes to icing colours.

Please note pictures are for general illustration only and the product may vary from that shown.

No employee of TeaWishes is authorised to waive our terms and conditions.

The customer’s statuary rights are not affected by any statement contained in these Terms and Conditions.

UK law applies to all transactions.

COPYRIGHT

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of TeaWishes Ltd. The collective work includes works that are licensed to TeaWishes Ltd. Copyright 2018, TeaWishes Ltd ALL RIGHTS RESERVED. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by TeaWishes Ltd. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

TRADEMARKS

All trademarks, service marks and trade names of TeaWishes Ltd used in the site are trademarks or registered trademarks of TeaWishes Ltd.

WARRANTY DISCLAIMER

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, TeaWishes Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. TeaWishes Ltd does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. TeaWishes Ltd does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

LIMITATION OF LIABILITY

TeaWishes Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if TeaWishes Ltd has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

TYPOGRAPHICAL ERRORS

In the event that a TeaWishes Ltd product is mistakenly listed at an incorrect price, TeaWishes Ltd reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. TeaWishes Ltd reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TeaWishes Ltd shall issue a credit to your credit card account in the amount of the incorrect price.

TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by TeaWishes Ltd without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

NOTICE

TeaWishes Ltd may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to TeaWishes Ltd.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a TeaWishes Ltd or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER

TeaWishes Ltd does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TeaWishes Ltd is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, TeaWishes Ltd reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to TeaWishes Ltd in its sole discretion.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TeaWishes Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, TeaWishes Ltd may link to sites operated by third parties. However, even if the third party is affiliated with TeaWishes Ltd, TeaWishes Ltd has no control over these linked sites, all of which have separate privacy and data collection practices, independent of TeaWishes Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, TeaWishes Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

ACCEPTANCE

By placing an order with TeaWishes, either through our website, over the telephone, or by any other medium you are agreeing to these terms.

We collect information from you when you register on the site, place an order, enter a contest, respond to a survey or communication such as e-mail, or participate in another site feature.

When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.

HOW DO WE USE YOUR INFORMATION?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.

To allow us to better service you in responding to your customer service requests.

To quickly process your transactions.

To administer a contest, promotion, survey or other site feature.

If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

HOW DO WE PROTECT VISITOR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

HOW CAN YOU OPT-OUT, REMOVE OR MODIFY INFORMATION YOU HAVE PROVIDED TO US?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

THIRD PARTY LINKS

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

CHANGES TO OUR POLICY

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on Dec 19, 2019.

YOUR CONSENT

BY USING OUR SITE, YOU CONSENT TO OUR PRIVACY POLICY.

GENERAL TERMS OF BUSINESS